Senior Dining Association recently featured Strategic Dining Services’ session at Synergy 2025. The session, led by SDS founder David Koelling and Compass Digital Labs’ Senior Director Eric Wong, covered why tech matters now and how to make it work for your people.
Below are key takeaways from the session. Click here to read the full article from Senior Dining Association.
Invest in smart systems, then train like it matters
A fancy platform is useless if staff or residents don’t know how to use it.
Track the right data
Don’t just count “meal sold.” Know what was ordered, when, by whom and use it to improve forecasting, inventory, and menus.
Find your tech champions
One or two tech-savvy team members can help drive adoption, train others, and reduce fear of change.
Use tech to empower and not replace people
Tech should take busywork off the plate so staff can focus on service and relationships.
Bottom Line:
Tech in senior living dining isn’t about replacing the human touch, it’s about freeing up your people to deliver it better. From data-driven POS systems to personalized concierge desks, the communities winning with tech are those who implement with purpose.
About Senior Dining Association (SDA)
SDA is the only dedicated association that provides resources, education, and networking opportunities for the senior living hospitality industry. Their mission is to education senior living hospitality professionals to enhance the dining experience for their residents and guests daily.
